1Today and Now Policy
We pride ourselves in always being available for our clients. So anytime a client calls, we try our best to fit the client in the same day or as soon as possible. When a client walks in, we will do our best to service the client, in a case that we are fully booked, we kindly let the client know the exact time when he/she could be seen.
2Client Late Policy
If you are running late, please give us a call to let us know. We will do our best to squeeze you in when we have an opening, in a case that we are fully booked, we will kindly let you know the exact time when you could be seen.
3Sales Tax Policy
All locations use sales tax for products sold.
We have special prices for military and students, ask our front desk about it! For all our customers subscribed to receiving emails and text messages, we offer incredible weekly promotions. Subscribe to emails and text messages, to take advantage of these promotions. During checkout, please present the email/text message or coupon to our front desk. We do not offer double discounts; it is one discount per purchase. Discounts only apply to products or single services, NOT loyalty programs.
5No Show Policy
Clients who do not show up for their visit, will not be able to reschedule the appointment online. Clients who fail in the second non-appearance of their visit will not be able to reschedule either online or by calling, only walk in will be welcome.
6Product Refund Policy
Clients may receive a full refund in the form of store credit from the original store of purchase of any products returned with an original receipt within 30 days. To be eligible for a refund in form of a store credit, the product must be in new, unused condition. The client must leave the product at the original store. If the product has been opened or has been more than 30 days, we will not accept products.
7Touch Up Policy
We offer a 2-day performance policy on all our services. If we failed to give the ultimate experience than we will gladly touch up any service or redo any service at the original store of service within 2 business days at no charge. If we are closed for a holiday during those 2 days, do not worry because It will not count!
8Service Refund Policy
Our services and packages are non-transferable, no refunds are allowed, and no gift card exchanges are acceptable. However, anytime there is a question, please do not hesitate in sending an email to firstname.lastname@example.org with any questions or concerns, and we will verify your case.
9Loyalty Program Refund Policy
If a client decides to cancel a loyalty program anytime, the original store of purchase will charge the client full price for visits already used and deduct from what has already been paid. Any credit left will be issued in store credit.
10Loyalty Program Transfer Policy
If a client decides to change the loyalty program to another service, that is no problem! The original store of purchase will charge the full price for visits already used and deduct from what has already been paid. If there is any remaining balance, a store credit will be issued, and the client will purchase the new loyalty program using that store credit. However, loyalty programs cannot be transferred from one client to another, no exceptions. Also, if a client has a loyalty program, for a kind of service, and decides to receive a different service, loyalty program cannot be used for this different service. Client cannot pay the difference from one service to another. Client must pay the full amount for any service that is not covered under hers/his loyalty program.
No smoking of any kind, including vapor cigs, are allowed inside any of the spas.
We have a great referral program, every time a client refers a friend, both clients receive 500 points which is $5 off any service or product. Points are not to be accumulated and used. Points are only to be used in increments of 500 which translates to $5 off.
If a client needs to cancel their appointment, we do not charge any fees, nor do we take a visit away from the loyalty program. We simply ask for you to call at least a day ahead to reschedule or to cancel the appointment.
For safety, children may only be permitted inside the room if they are able to sit quietly or If they are strapped in a stroller. If at any time the skin specialist feel that the child may be in danger, the service may be stopped and rescheduled for a better time. * Please call your local spa to ask if there is enough space to place the stroller inside the room where your service will be performed.
Clients and/or Employees are not permitted to take any videos or pictures inside the rooms. The Skin Specialist may end services and ask the client to stop filming or taking videos. Even if the Skin Specialist is okay with the client taking pictures and/or taking videos, it is still not permitted.
16One Client One Skin Specialist Policy
Only one client and one Skin Specialist are allowed inside the room during a service. No friends or family members can be inside of the room. If the client is underage, the guardian may go inside the room.