Terms & Conditions

Using this website

You may use this website for personal, non-commercial purposes to learn about services, find a spa, contact support, and reach the applicable booking destination. Do not copy, republish, frame, or misuse the website, its content, or its systems in a way that infringes rights, misleads visitors, or interferes with normal operation. Rights not expressly granted remain reserved.

Website information

The website provides general information about services, locations, preparation, aftercare, products, packages, and memberships. Services, hours, availability, eligibility, and local pricing can change and must be confirmed with the selected spa or in the connected booking system.

Booking and payment

Booking, membership enrollment, and payment are completed on an independent secure booking page or directly with a spa. This website does not collect payment-card information and does not control that provider’s availability, checkout, or account systems.

Appointments, purchases, and local policies

The policies below reflect the spa's published rules. Where a rule applies only to particular locations or purchases, that scope is stated. Review the terms shown with your booking or purchase and contact the spa involved if you have a question about your situation.

Walk-ins

Walk-ins are welcome when the spa can fit you in, but same-day service is not guaranteed. Call your chosen spa to check availability before you visit.

Cancellations and late arrivals

Need to cancel or reschedule? Call your spa at least a day before your appointment. With that notice, the existing spa policy says there is no cancellation fee and no loyalty-program visit is deducted. If you're running late, call the spa so the team can let you know what options are available.

Missed appointments

After a missed appointment, online rescheduling of that visit is not available. After a second missed appointment, the policy says you cannot reschedule online or by phone; visits are walk-in only, subject to availability at your spa.

Augusta and Evans: 24-hour notice

At Augusta and Evans, less than 24 hours' notice or a no-show results in a charge equal to 50% of the appointment cost. This location-specific rule took effect April 15, 2025.

Product returns

Products may be returned to the original spa of purchase within 30 days with the original receipt if they are new and unused. An eligible return receives the full purchase amount as store credit, not a cash refund. Leave the returned product with that spa. Opened products and returns after 30 days are not accepted.

Services, packages, gift cards, and Membership

Services and packages are non-transferable and non-refundable. Gift-card exchanges are not accepted. For questions about a specific purchase, contact the spa where it was purchased.

Membership enrollment and cancellation terms are shown with the plan at checkout and can be confirmed with the spa where you enrolled. Do not assume the separate legacy loyalty-program rules apply to a current Membership.

Earlier loyalty programs

For a loyalty program purchased under the earlier spa policy, cancellation or a change to a different service is handled by the original spa of purchase: visits already used are recalculated at the regular individual-service price and deducted from the amount paid. Any remaining balance is issued as store credit. The program cannot be transferred to another person or used for a service it does not cover; the client cannot simply pay the difference for another service. Ask the original spa to review the terms of your particular purchase. These older loyalty-program rules do not automatically apply to current VIP or Master Memberships.

Treatment-room guests and recording

The treatment room is for one client and one skin specialist. A guardian may accompany a minor. A child may be allowed if they can sit quietly or are secured in a stroller, subject to room space and safety. Call your spa ahead of time about stroller space; a service may be stopped and rescheduled if the child cannot remain safe.

Photos and videos are not permitted in treatment rooms, even if a skin specialist says they are comfortable with a recording.

Smoke-free spas

Smoking and vaping are not permitted inside any of our spas.

Health information

Website and chat content is general education, not medical diagnosis or treatment. Tell your licensed provider about relevant conditions, medications, allergies, or recent procedures before a service. Seek qualified medical care for urgent, severe, or persistent symptoms.

Chat, privacy, and cookies

Website chat is a written private support channel, not a public post or medical record. Messages may be processed to answer your question, operate the feature, or connect you with a person as described in the Privacy Policy. The chat does not request microphone access or play spoken replies. The Privacy Policy and Cookie Policy explain data handling and your optional-service choices.

Acceptable use

• Do not attempt to bypass security controls, overload the service, scrape protected systems, introduce malicious code, or access another person’s data.
• Do not use the chat to submit secrets, payment-card data, government IDs, or unlawful content.
• Do not misrepresent your identity or use the website to interfere with a spa, provider, or visitor.

Third-party services

Links to the independent booking provider, Google, social networks, BrazCare, and other third-party services are provided for convenience. Their terms, privacy practices, security, content, and availability are controlled by those providers.

Intellectual property

The website’s branding, original copy, layout, and owned visual assets may not be reproduced or used in a misleading way without authorization. Third-party marks remain the property of their respective owners.

Corrections and changes

Website content may occasionally contain an error or omission. We may correct or update content and these terms when the website changes. The date shown on this page identifies the current version. For services, availability, appointment rules, and purchase terms, the selected spa and the information shown during the current booking or purchase process take priority over older website content.

Disclaimer and limitation

The website is provided on an “as available” basis. To the extent permitted by law, Brazilian Wax & Spa by Claudia is not responsible for indirect losses caused by outages, third-party services, or reliance on information that should have been confirmed locally. Nothing in these terms limits rights that cannot lawfully be limited.

Questions

For questions about the website or spa chat, use the support contact below. For a particular appointment, purchase, service or location, use the verified phone or email on that spa’s location page.